Returns policy

You have 14 days to change your mind

You have 14 calendar days from the day you receive your order to withdraw from the purchase, without giving any reason.

How to do it

Email us at info@latteacoffee.com saying you are withdrawing, with your order number. You can use the form below, but you don’t have to.

How to send it back

Send us the product within 14 days of telling us, well packed and with all its parts.

You pay the return shipping, unless the mistake is ours: if we sent you a product or a colour you didn’t order, or it arrived faulty or damaged, we pay it.

If the product comes back worn from more use than needed to try it, we may deduct that loss in value.

Refund

We refund what you paid, including the order’s standard shipping, within 14 days of you telling us you are withdrawing, using the same payment method. We may wait until we receive the product, or until you send us proof of shipping, before refunding.

What can’t be returned

Cards made to your order (with your name, your text, your photo or a custom design) and cameras in a custom colour have no right of withdrawal, because they are made to your specifications (art. 103 c of the Spanish consumer protection law). They do have the legal guarantee.

Catalogue cards, including the ones you pick design by design, can be returned.

Legal guarantee: 3 years

Everything we sell has a 3-year guarantee from delivery. If something doesn’t work as it should, email us at info@latteacoffee.com and we repair or replace it at no cost to you. If that isn’t possible, we lower the price or refund you.

If it arrives damaged

Email us as soon as possible with photos of the parcel and the product, and we’ll sort it out at no cost to you.

Withdrawal form

To Lattea, info@latteacoffee.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: ____
Ordered on / received on: ____
Name of consumer: ____
Address of consumer: ____
Signature (only if sent on paper): ____
Date: ____